The training program aims to strengthen quality management awareness while equipping the hospital's leadership and key management personnel with the knowledge, methodologies and practical tools required for the effective implementation of an ISO 9001:2015 Quality Management System. Ultimately, the initiative seeks to support the standardization of operational processes, enhance organizational performance, and continuously improve the quality of healthcare services.

During the first training session, ISOCert experts worked directly with the Hospital Board of Directors, the ISO Steering Committee, and departmental managers. The program focused on the fundamental principles and requirements of ISO 9001:2015 within the healthcare sector, covering the following key topics:

• An overview of the ISO 9001:2015 Quality Management System and its application in healthcare organizations;
• Leadership commitment and responsibilities in establishing, implementing, maintaining, and continually improving the Quality Management System;
• The process approach, risk-based thinking, and consideration of risks and opportunities as required by ISO 9001:2015;
• The implementation roadmap for developing, operating, and continually improving the Quality Management System throughout the hospital.

The training was conducted in an interactive learning environment with active participation from the hospital's leadership and management team. The sessions combined theoretical knowledge, practical implementation experience, and open discussions, enabling participants to gain a comprehensive understanding of how ISO 9001:2015 requirements can be effectively applied within a healthcare environment.

According to the implementation plan, the awareness training phase will be followed by a series of advanced activities, including the development of documented information, standardization of clinical and administrative processes, practical implementation guidance, internal audit training, management review, and continual improvement activities. These phases are expected to establish a solid foundation for the hospital to operate an effective Quality Management System that complies with ISO 9001:2015 while supporting its long-term sustainable development objectives.

The launch of this training program represents an important milestone in the collaboration between Hai Phong Medical University Hospital and ISOCert. Through this partnership, both organizations are committed to building a modern Quality Management System that promotes professional governance, standardized operational processes, continual improvement, and enhanced patient satisfaction.

ISOCert sincerely appreciates the trust placed in us by Hai Phong Medical University Hospital and remains committed to supporting the hospital throughout its Quality Management System journey—from system development and implementation to continual improvement—in accordance with ISO 9001:2015, thereby strengthening organizational performance and contributing to the continuous improvement of healthcare service quality.